Terms of Service

These terms govern your use of the Voltstack website at https://voltstack.energy and the Voltstack Platform at https://app.voltstack.energy. By creating an account or using the Service you agree to them. If you use the Service on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

1. Who we are

The Service is provided by Rock Salt Consulting Ltd, a company registered in England and Wales, trading as Voltstack ("we", "us"). Contact: hello@voltstack.energy.

2. The Service

Voltstack is a workspace for European energy-market analysis. It brings together published market data (for example day-ahead prices, cross-border flows, generation, outages and gas storage from sources such as ENTSO-E, GIE and Elexon) with analytical widgets, alerts and briefings. We may add, change or withdraw features, feeds and plans as the product develops. Where a change materially reduces what a paid plan includes, we will tell account owners in advance.

3. Accounts and organisations

• You must give accurate details when you sign up and keep your login secure. You are responsible for everything done under your account.
• You may sign in with email, Google or Microsoft. Those providers' own terms apply to your relationship with them.
• Each customer organisation has admins who control membership and roles. Admins are responsible for who they invite and what those members do.
• You must be at least 18 and must not use the Service if we have previously suspended or terminated your access.

4. Trials and plans

• New organisations may receive a free trial. We set the trial length and may extend or end it. When a trial ends without a paid plan, access to plan-gated features stops but your workspace data is kept for the retention period in the Privacy Policy.
• Paid plans are billed through Stripe in advance for each billing period. Prices are shown before you subscribe and exclude VAT unless stated. You can cancel at any time; the plan runs to the end of the period already paid and does not renew. Fees already paid are not refundable except where the law requires.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing period after the notice.

5. Acceptable use

You must not:

• resell, sublicense or provide the Service to third parties as a bureau service, or scrape, mirror or bulk-extract data from it other than through the exports and APIs we provide for your plan;
• probe, overload or interfere with the Service or other customers' workspaces, or attempt to circumvent tenancy isolation, rate limits or plan gates;
• upload content that is unlawful, infringes someone else's rights or contains malicious code;
• use the Service to build a competing product using our data compilations, or remove any attribution we show for a data source.

6. Market data, no advice

• The data in the Service comes from third-party sources and is provided as published by them. We work to keep it accurate and timely and we flag stale or degraded feeds, but we do not warrant that any figure is correct, complete or current, and some sources revise data after publication.
• Some data sources have their own licence terms (for example ENTSO-E, GIE, Elexon and any licensed feeds you connect yourself). You are responsible for complying with them for your own use.
• Nothing in the Service is investment, trading, legal or regulatory advice, or a recommendation to buy or sell anything. Trading decisions are yours alone. We are not liable for trading losses.

7. Your content and our intellectual property

• You own the workspaces, layouts, marks and other content you create in the Service. You give us the licence we need to host, process and display it to run the Service for you.
• We own the Service, its software, design, analytical models, and the compilations and derived series we publish. These terms give you a non-exclusive, non-transferable right to use them for your organisation's internal business while your account is active.
• You may share screenshots and figures from the Service in your own research and publications with attribution to Voltstack.

8. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Upstream data providers have outages of their own, and we may take the Service down for maintenance. Support is by email at hello@voltstack.energy. Any uptime commitment or service-level credit applies only where we have agreed it with you in writing.

9. Data protection

How we handle personal data is set out in the Privacy Policy. Where you are a customer organisation, we process the personal data in your workspace as your processor, and data processing terms are available on request.

10. Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purposes of these terms, except where disclosure is required by law. Your workspace content is your confidential information; our pricing proposals, roadmaps and pre-release features are ours.

11. Warranties and liability

• The Service is provided "as is". To the extent the law allows, we exclude all implied warranties, including fitness for a particular purpose.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Subject to that, neither of us is liable to the other for loss of profit, revenue, trading opportunity or data, or for any indirect or consequential loss.
• Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us for the Service in that period, or £100 if you have paid nothing.

12. Suspension and termination

• You can close your account or delete your organisation at any time from the Platform or by emailing us.
• We may suspend or terminate access if you breach these terms, if your payment fails and is not cured within 14 days, if we are required to by law, or if continued access would create a security risk. We will tell you why unless the law prevents it.
• On termination your right to use the Service ends. Data retention and deletion follow the Privacy Policy. Sections 6, 7, 10, 11 and 13 survive termination.

13. General

• These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer rights you have in your country of residence.
• These terms, the Privacy Policy and any order or written agreement we sign with you are the whole agreement between us. If we have signed a separate agreement with your organisation, that agreement prevails where the two conflict.
• We may update these terms. We will post the new version here with a new effective date and, for material changes, email account owners at least 14 days before they take effect. Continuing to use the Service after that date means you accept the new terms.
• Neither of us may assign these terms without the other's consent, except that we may assign them to a successor of our business on notice to you.
• If any part of these terms is found unenforceable, the rest continues to apply.